The Hearing Spa - Sarasota

Official Response from The Hearing Spa - Sarasota:

“Dear Dana M, We are sorry you feel that you had a bad experience at our clinic. That was truly not our intention. However, we really appreciate your feedback and would like to take this chance to comment on your points… 1) First visit: Our records indicate that you originally visited our office on the 17th of January, without an appointment, asking us to change the dome on your hearing aid that you purchased in another country. Due to the increase in the Covid virus we are only doing curbside service for people without an appointment and who have not completed our Covid questionnaire, temperature taken or wearing a mask. We noted that the dome was falling apart due to wear and tear and was yellow in color. The dome was changed out by the technician and replaced for the exact one that fits the Rexton model hearing aid you had. The dome was replaced with a brand new one out of the package and you were charged $1 for its replacement as you are not an internal patient of ours. You were given a card for the practice with our phone number and names of the providers and advised that if we could help you further please call and we will set you up a consultation appointment with a provider to establish care. An appointment was not set up at this time. 2) Second Visit: Fast forward to Monday 24th January, one week later, you showed up to the clinic again without calling for an appointment and asked to have the dome changed to a smaller size due to it hurting. We advised you that that all we did was change the dome out for the size that you had originally but were more than happy to change it for a smaller size. As you noted, we did change the dome for you to a smaller one and did so without charging you as we try at all times to help. 3) Waiting outside: It is our practice to have people who come into our clinic wear a mask, complete a Covid questionnaire and have their temperature taken. Just like many medical clinics during this pandemic we have a duty to protect our patients and staff on our premises. In accordance with CDC guidelines we will not let people in our clinic unmasked. It clearly states on our door that a mask must me worn to enter the clinic. Unfortunately, a member of your party did not have a mask on. If people wish to be seen without a mask we then see them curb side and this was what happened in your situation. You were advised that you could wait in your car while you were being waited upon but you chose not to do so, but rather stand near our door. 4) Not Seeing the Doctor: As we are a very busy Audiology clinic the Doctor works by appointments only, just like we assume your father did when he was a practicing physician. We try our best to accommodate walk-ins curb side for hearing aid repairs and purchasing supplies but seeing a doctor without an appointment is something we unfortunately cannot accommodate just like other medical practices. This was explained to you on Jan 17th when you visited the 1st time and we helped you the best we could. When you saw Dr. Moore she was walking her patient to the door and getting her next patient with an appointment to be seen. She advised you that someone would be right with you and thanked you for your patience. We truly hope that you were able to establish care with another practice to help you with your hearing dome size issue. However, if you are still in need of help please feel free to call the practice at 941-366-4848 for an appointment and one of our providers will be happy to see you and help you establish care at the office. We take all major insurances and work with most brands of hearing devices and Cochlear Implants. ”