Scripps Clinic Encinitas Audiology Department

“This whole department is poorly run and obstructive to patient care. Spending hours to schedule, having them lose prior authorization, have dismissive docs and finally to wait two months for a final appointment jumping through numerous hoops only to find out the day before that I was scheduled for the wrong consultation. This department is poorly run and I have no confidence in them. ”

“I have been working on my hearing loss with Dr. Julie Johns for more than five years and I have had excellent results. She is wonderful. I wish I could say the same for her work situation. Contacting her through the Scripps outpatient services office is close to impossible. Why does Scripps hide such a very talented doctor in a basement under a mountain of telephone red tape?”

“My Husband has experienced the worst customer service in regards to his hearing aids! The Scripps Encinitas Audiology dept. does not return calls and mishandles any communication to the Hearing Aid manufacturer. If we had known we would experience such horrible service we would have gone to where my son went and never experienced this kind of customer-no-service.”

“I highly recommend Dr. Julie Johns. She is a professional and caring individual who is very knowledgeable and has a thorough understanding of a patients hearing issues.”