Heuser Hearing Institute - Downtown

“I am grateful to Dr. Ingrid Edwards who was so professional, kind and reassuring in diagnosing me with BPPV. My complaint is with a male technician who did an Epley Treatment. With each position change he exited the treatment room leaving me unattended for well over the usual minute -2 minutes position change. I have never had that happen before. Fortunately I did not experience any dizziness but while lying on the treatment table unattended, I felt unsafe and didn't know how long he was going to be gone. I let it go but requested to see Dr. Edwards on my next visit and was with her and a very kind student. The final visit I was placed with said male again and he basically said my visits would no longer be covered which is just as well as I am very uncomfortable with his assessment and will not return. If a student had not been present with him, I would have politely left. I regret not saying anything to Dr. Edwards but at the time I was aware of all the staff changes and did not want to complain. ”

“Dr. Sarah Groswald and Heuser Institute have been a lifesaver for my wife. She was diagnosed years ago with Epstein-Barr Virus and suffered from frequent spells of severe dizziness. Dr. Sarah confirmed she had Vertigo and addressed the daily bouts that virtually ruled her life. Dr. Groswald worked with her to understand her problem and successfully deal with the symptoms. Professional and empathetic, we are fortunate to have Dr. Sarah and the Heuser Institute to rely on. ”

“The receptionist was rude she seemed as if she couldn't he bothered. This place use to be good but now I feel the need to go somewhere else. If a client is asking information about something and you don't know the answer then go and find out, it's not that hard. ”

“Sat in a chair awaiting my appointment...no one came to greet me or confirm my appointment so after 15 minutes I left. Went for a hearing test and instead of showing me available aids they scheduled another appointment 2 weeks later. I went to a competitor, got tested and shown models of aids and three days later they were in my ears. Understaffing was NOT the problem!”

“The reception area has improved immensely in the last few years. They are now professional and friendly. The staff I have dealt with have been wonderful but the billing office does not measure up. I offered to pay during my last visit but was told I would be billed. I wasn't billed for 3 months and immediately called but had to leave a message. I tried the internet address but couldn't get it to work. I again called and left a message several times but didn't hear from them. Frankly I forgot after that until I received a notice I would be sent to collections. I called again several times and left messages. I finally called reception and explained the problem and was put through to a supervisor. Again I had to leave a message. Several days later I called reception again. This time I actually spoke to the supervisor and was able to make the payment. I'm not sure I will be back after this experience.”