Staff
Kristen O'Connor,
AuD, CCC-A
Audiologist
Dr. Kristen O'Connor is the UMASS Memorial Hearing Improvement Center's Clinical Coordinator. Dr. O'Connor has been with UMASS Memorial for over twelve years. She has a Bachelor’s degree in Communication Disorders from UMASS Amherst, a Master’s degree in Audiology from Northeastern University and a Doctorate in Audiology from Salus University. Dr. O’Connor specializes in diagnostics, amplification and cochlear implant services for pediatrics and adults.
Location
Reviews
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.Read 14 verified patient reviews for UMass Memorial Hearing Improvement Center! Their average review score is 4.79 () from 14 reviews.
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“Tina recommended a specific hearing aid for my one sided hearing loss, and fitted it to me. She is fantabulous! She listened, anticipated my questions, coached me, and patiently and completely answered my questions. Very highly recommended. ”
“I liked that she was patient.”
“She was good. She was very nice. She seemed very competent.”
“I liked her professional demeanor.”
“He was very nice and he was able to work with a patient who has Down Syndrome, and that is good. ”
Clinic details
The Audiology department at UMass Memorial Medical Center in Worcester provide the highest quality hearing assessment and hearing rehabilitative services for both children and adults.
We emphasize evidence-based diagnostic and rehabilitative methods combined with patient-centered counseling and care.
Our audiologists work closely with school systems and employers to ensure proper device utilization. Audiologists are available to consult with schools on classroom acoustics, seating arrangements and teaching strategies for dealing with students with hearing loss and assistive devices.
Hearing care services
Hearing Services for Patients of all Ages
Adult Hearing Tests
- If you have concerns about hearing loss, tinnitus (ringing in the ear) and/or balance, you may undergo a number of hearing tests. An adult evaluation can include:
- Pure tone audiometry testing: Determines sensitivity to tones across the frequency (pitch) range of hearing
- Tympanometry: Detects middle ear problems, such as eardrum perforation and middle ear fluid
- Speech discrimination testing: Determines the ability to recognize speech clearly
- Middle ear muscle reflexes: Tests the function of the inner ear, auditory nerve and brainstem, and facial nerve
- Otoacoustic emissions: Assesses the function of the inner ear
We provide comprehensive hearing aid services at the Hearing Improvement Center which include:
- Hearing aid consultation and sales - We partner with Oticon, Phonak, Starkey, and ReSound hearing aids
- Hearing aid fitting
- Hearing aid re-programming
- Hearing aid checks and cleaning
- Hearing aid troubleshooting and repair
- Verification measurements including real ear measurements, simulated real ear measurements, sound field speech and functional gain testing
- Earmold impressions, fitting, re-tubing, and modification for hearing aid patients
- Complete diagnostic hearing evaluations for hearing aid patients
- Hearing aid accessories and hearing assistive technology
- Custom swim mold, musician’s earplugs, and custom hearing protection impressions and fittings
Hours of operation
| Sunday | Closed |
| Monday | 7 am - 4:30 pm by appointment |
| Tuesday | 7 am - 4:30 pm by appointment |
| Wednesday | 7 am - 4:30 pm by appointment |
| Thursday | 7 am - 4:30 pm by appointment |
| Friday | 7 am - 4:30 pm by appointment |
| Saturday | Closed |
Clinic links
Accepted forms of payment
- Visa
- MasterCard
- Discover
- Cash
- Check
- Debit
- Insurance accepted, please call for details
