The Hearing Center - Glen Falls Hospital

“I have worn hearing aids my whole life. 3-41 .ive never returned hearing aids until this clinic .the audiologist did not listen to my needs and what i was used to with sounds of hearing aids .first she did not order the proper hearing aids for my hearing .im slowly losing some hearing and the fist set she ordered was at max power .no room for further hearing loss which is why i needed new hearing aids to begin with .the second set the fitting was wrong with the mold she took .so they were returned. Then i had an appointment to get them and only 1 arrived and i was never told .i left work early not paid to get them and i couldnt cuz i cannnot wear just one .which she didnt understand. Really? The final time the left worked perfect the right had a lot of feedback and she said there was nothing she could do but return them .this person was rude when i met her until the end when i had enough .ive never experienced this my whole life till i came to that clinic .i needed new stronger aids for work which i couldn't do my job properly .this all started june 2015 all the way till dec 2015 .i still do not have new hearing aids .i gave up on u guys now im going to go to another clinic where they will do their job being friendly and professionally. And possibly listen to someone who has worn hearing aids for 30 something years .i will never recommend your clinic to anyone .because of these issues this clinic lost at least $4000 .”

“The whole experience sucked. They said everything would be taken care of to get hearing aids and then we find out almost 2 months later why we weren't getting the hearing aids. Nobody ever called us to let us know that we had to pay the $500 deductible before we could get the hearing aids. ”