Dallas Ear Institute - Forest Lane

“This business makes a mockery of decency and fairness in business practices. i paid $6,000 for hearing aids that never functioned properly. They offered a refitting but the new ones did not fit in my ear - they sent me back home but i reached out again and they sent me to yet another audiologist who admitted that the hearing aids did not fit (had no clue how they could be that far off) and ordered new ones. The new one's did fit but they were defective. I advised her that the hearing aid was not responding to raising the volume control. The audiologist refused to resolve the issue. She flatly stated that it does go up by 5 decibels but not gradually as it is supposed to. I contacted the manufacturer who stated that the hearing aids should go up a minimum of 10 decibels over 5 raises in setting. I contacted their office again and asked to speak to a doctor (when i first visited - he stated that i should contact him with any issues) - the receptionist refused to give me an appointment and refused to put me in touch with the owner of the business. She insisted that i speak to the same office manager who had not bothered to return my phone call from last week. It makes me wonder how this business has even gotten 3 stars with these failed business practices.”

“Dr. Peters and his staff are thorough and experienced. Cochlear implant is a blessing and so are they! ”